The presence of the customer and technical support that a cloud website hosting company provides will tell you a lot for the services which they supply as well. In the event that you are allowed to use just email messages and tickets, you have most likely discovered some reseller and not the actual hosting provider. When this is the case, you may have to wait for a couple of days in order to get an issue resolved since the reseller may not be checking their communication on a regular basis or they may have to contact the actual hosting company for extra assistance. If the supplier can provide different means of communication with fast response time that are available at any moment, they are almost certainly the top provider, not a reseller. Therefore you'll enjoy prompt assistance and high quality support since they'll have direct access to the servers where your account will be created. Regardless of the issue - sales or technical, it's generally better to contact your hosting company directly by using your preferred method of communication.
24/7 Customer Support in Cloud Website Hosting
The customer and tech support services for all of our cloud website hosting packages are twenty-four-seven, therefore you can forget all about waiting for a couple of days so as to get assistance. If you are not our client yet, you can give us a call, chat with a representative or send an email message. If you already have an account, you can open a support ticket in addition to the other three methods of contact. You're able to select the most suitable way to contact us depending on what your location is or what kind of equipment you are using. We're able to assist you for more or less any webhosting-related query that you have or issue that you may experience and even if you get in touch with us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming issues you may open a support ticket, but even in this situation the max response time will never exceed 1 hour.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how important it is to get quick support, particularly if your website is not working properly for whatever reason. Our Linux semi-dedicated hosting come with 24/7 customer and tech support, thus in case something comes up, you will be able to use a number of methods to get in touch with us - telephone line with multiple local numbers worldwide, live chat, emails and tickets. The first two choices are for billing, pre-sales and general issues, so if you do not have an account yet, for instance, you can get extra information regarding our solutions, or we can assist you with less complicated technical matters. The next two options are for strictly tech troubles or everything which is more time-consuming due to the fact that it's much easier track the communication between you and our support team. The guaranteed maximum answer time for them is just an hour, the actual one - 15-20 min, so you will not need to wait for an entire day in order to get assistance as you may have to do when using the services of various other service providers.
24/7 Customer Support in VPS
Each virtual private server plan that we provide includes 24/7 customer and technical support, so in case you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you can get in touch with us anytime, even holidays and weekends. For your convenience, we supply different methods of communication - telephone support with a couple of local numbers worldwide, live chat, emails plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated tech matters as it is easier to monitor what's going on. The maximum warranted response time for all of the e-mail messages and tickets is an hour, but it hardly ever takes that long to get assistance. When you acquire the Managed Services upgrade that we offer, our administrators can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum response time guarantee, you will get quick support when you order a dedicated server through our company. Our customer and technical support teams are online 24/7/365, so if you open a support ticket through your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it whatever the time of the day, you'll have a response within 1 hour, even during holidays. Our ticketing system is the best option when the matter involved requires more time to be resolved or if it needs to be forwarded to our administrators, as it's a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you are able to phone us or talk to a live agent employing our chat service. If you include the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and just like the regular support, this service is available 24/7 as well.