A ticketing system is the most common channel of communication that web hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to deal with an issue that requires a certain amount of time to examine or that has to be escalated to a system administrator. Thus, all comments added by either party will be stored in the exact same location in the event that someone else wants to work on the given problem and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to accomplish a certain procedure or to get in touch with the company’s support staff. If you’d like to administer a number of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Plus, it might take a substantial amount of time for the provider to process your ticket requests.
Integrated Ticketing System in Cloud Website Hosting
Our Linux cloud website hosting services include an integrated support ticket system, which is an essential part of our in-house developed Hepsia Control Panel. As opposed to other analogous tools, Hepsia will permit you to manage everything related to the web hosting service itself in the very same place – payments, files, emails, support tickets, etc., avoiding the need to use different admin interfaces. If you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with just a few clicks without the need to sign out of your hosting Control Panel. During the process, you can select a category and our system will offer you a number of educational articles, which will provide you with more information and which may help you solve any particular problem before you actually post a ticket. We guarantee a trouble ticket response time of maximum 60 minutes, even in case it’s a weekend or a public holiday.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our Linux semi-dedicated hosting, was designed with one aim in mind – that you should be able to manage everything connected with your semi-dedicated server account in one single location and the support tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, if you’ve got an enquiry or encounter a predicament, you can get in touch with our client service team members right away without needing to use an entirely different admin console. You can look through your files or check various account settings whilst opening a new ticket or reading the reply to an older one. In case you have a huge number of tickets and you’d like to track down a given one, you can take advantage of the clever search functionality, which is available in the Help section of the Hepsia Control Panel. We will make sure you obtain a response in no more than sixty minutes regardless of the essence of your query or problem.