A ticketing system is the most common channel of communication that web hosting providers offer to their clients. It’s usually part of the billing account and is the most effective way to deal with an issue that requires a certain amount of time to examine or that has to be escalated to a system administrator. Thus, all comments added by either party will be stored in the exact same location in the event that someone else wants to work on the given problem and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most web hosting platforms is that it is not integrated into the hosting Control Panel, which suggests that you will have to sign in and out of no less than two accounts to accomplish a certain procedure or to get in touch with the company’s support staff. If you’d like to administer a number of domains and each one is hosted in a separate account, you will have to use even more accounts at the same time. Plus, it might take a substantial amount of time for the provider to process your ticket requests.