A live chat is among the many methods of communication provided by some web hosting suppliers as a part of their support service. Determined by the provider, the chat can be used for billing, pre-sales and/or tech support. This method of communication is quicker than a support ticket and it will make it much more unlikely to misunderstand or misspell anything in comparison to a call with an agent. Furthermore, when the trouble that you experience needs some time to be examined and dealt with, you can do something different at the same time rather than just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service free of cost provided that you have world wide web accessibility even if your web hosting provider is situated in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Website Hosting
In addition to the phone and ticket support, we provide live chat support as well. You can contact us every single day, including holidays and weekends, and we will give you more info about the Linux cloud website hosting services that we provide if you are not among our customers yet, or about basic and billing questions if you already have an account. Although for entirely technical issues you'll need to open a ticket to the technical support, because such issues will require more time to be taken care of, you may still contact us through our live chat for some tech information. To give you an example, we're able to help you set up an email address in your e-mail client or troubleshoot various problems, saving you considerable time. Even if our phone lines are already off for the day, you will be able to talk to a live person.
Live Chat Support in Semi-dedicated Hosting
We provide live chat support that is available to all of our potential and active customers. If you're thinking about a new web hosting account, you'll be able to chat in real time to one of our agents and get more details about our Linux semi-dedicated hosting in order to pick the perfect package for your web sites. In case you already have an account with us, we can support you in a timely manner with general, billing and 1st level techissues. Even though in some instances you may have to open a ticket since there're troubles that can't be resolved on the live chat, we will be able to help you with various basic jobs, like installing an e-mail account in an email client or forwarding one domain to another. This way, you'll benefit from quick assistance and you will save plenty of time.