If you have a site, a problem can always surface and it does not necessarily have to be connected to the web hosting service itself. For example, something can go wrong when you bring a web-based application up to date or some crucial data can be modified or deleted accidentally. Regardless of what the essence of the problem may be, you’ll have to get in touch with the help desk support team and ask them to retrieve a backup or to assist you in dealing with the problem that you’re encountering. How timely they’ll do this will determine the amount of time that your sites will be inaccessible. For given websites like community web portals or online shopping portals, a repeated unavailability often means losing customers and cash. With this in mind, it is pretty important for you to use the services of a company that provides not only a good customer support service, but also a well-timed one.
One-Hour Response Guarantee in Cloud Website Hosting
With a cloud website hosting from our company, you can just forget about waiting around for hours, or even one whole day, to obtain a response to an email or a helpdesk ticket. Regardless of when you contact us, we will lend you a helping hand within no more than 60 minutes with any technical and sales queries you may have. In fact, our actual reaction time almost never surpasses twenty-thirty minutes. As we are available to you 24x7x365, you will always receive assistance in a timely manner and we understand just how critical this is in the digital world. Soon after you contact us, we will respond to your queries. In case you come across any technical predicament, we will tackle it instead of you, or we’ll give you all the required information in case there’s something that you have to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
Because of the fact that we know exactly how important it is to get quick support, we guarantee that you won’t ever have to wait around for more than 1 hour to receive a response to any ticket that you submit via your semi-dedicated server Control Panel. In fact, you’ll seldom need to wait around for more than twenty-thirty minutes and this is valid for any inquiry no matter what its nature is – technical, billing or general. Also, our technical and customer support staff is working 24-7-365, so even if you post a ticket during holidays, you will invariably receive an instant response, which will contain the answer to an enquiry, the solution to a problem or the details necessary to solve an issue yourself – in case there’s something that you have to do on your end. With us, you will never need to waste an entire day hanging around awaiting a reply like you would with other web hosting providers.