Despite the fact that this is not the keyaspect for you to distinguish a trustworthy cloud website hosting supplier from a bad one or a reseller from an actual provider, being able to call and talk with a live person is an indicator that you are not working with a one-person company and that you'll be able to get in touch with someone every time you're in need of support. The phone support for hosting services may vary from general to experienced, which means that the issues that can be resolved with a call vary depending on the particular provider. In the general case, these issues are more basic and feature billing or 1st level tech issues since more difficult issues usually need a support ticket where both you and the system administrators can track the proceedings with a particular issue. Still, being able to call your supplier will save you considerable time and efforts for the multitude of small things which may eventually show up at the time you manage your hosting account.
Phone Support in Cloud Website Hosting
Our cloud website hosting plans feature telephone support 14 hrs a day even on public holidays, so if you do not have an account yet, you're able to phone us and learn more about our services or if we'll meet the system requirements for your sites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so you can contact the telephone number which is closer to you. If you're a current customer, we will help you timely with all the general and billing issues as well as with a number of tech issues to save you time and efforts - we acknowledge the fact that often it is more convenient to talk with a live person and get things done immediately. Certainly, some issues simply cannot be taken care of on the telephone, so if this is the case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you when you have any queries about the semi-dedicated server plans that we offer. Whether you want to find out more about the packages, you have some billing issue or some general issue, you can give us a call. Despite the fact that some more complicated problems could require a support ticket to give some time to our tech support team to analyze, we'll assist you with countless technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United states of America, Great Britain and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have a global number where you will be able to reach us.