Technical Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We provide a 60 min response warranty for any support ticket or e–mail that you submit to our customer support staff. We will rapidly answer all common enquiries and forward right away the issue to our administrators if any further assistance is needed. If you order our Administration Services package, we will complete any of the included services at a time that has been agreed upon earlier.
A Premium–Quality Help Desk Support Service
We will be available to you 24/7 to respond to any queries that you may have with regard to our Web Hosting Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. If you also require help handling server management tasks, you can take advantage of our Administration Services package, which includes backup disk space, OS updates on a weekly basis, server monitoring and restarting services, as well as problem troubleshooting and software installation services
An Easy–to–Navigate Help Area
Our Web Hosting Control Panel was pre–installed for every Linux dedicated hosting server. Among its characteristics is a very useful integrated knowledge base that will guide you step by step on all the operations that you can carry out. Most educational articles have video versions which show all the actions that you can carry out in a very illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each section of the hosting Web Hosting Control Panel.